FAQ

1. Q: Can I get some samples?

A: Yes, we offer sample order for quality check and market test. We can supply the sample if we have ready parts in stock, but the customers have to pay the samplecost and the shipping cost.


2. Q: What’s the delivery time?

A: It usually takes about 20-45 days for production based on specifications of your order and quantity. But the exact delivery time might be different for different orders or at different time. Once we confirmed all detail of order, we'll put all source into it.


3. Q: What's your payment terms?

A: We usually use T/T. For sample, 100% full payment. Bulk order: 30% as deposit and 70% balance before delivery. We'll show you the photos of the products andpackages before you pay the balance. Other payment can also be negotiated.


4. Q: What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authonization letters. For big scooters and motorcycles, steel frame is recommended to protect it during long-time shipping.

5. Q: What is your tems of delivery?
A: EXW, FOB, CFR, CIF, DDU. Usually, CIF by sea is recommended. For different products and countries, we could choose shipping by air, by train.


6. Q: Can I mix different models in one container?

A: Yes, different models can be mixed up in one container.


7. Q: How do you make our business long-term and good relationship?
A: We keep good quality and competitive price to ensure our customers benefit We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.

8. Q: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery. We have 3 standard steps of checking: whole vehicle checking, electric parts checking and road test, we are always trying our best to make sure every scooter and motorcycle is good and stable.

9. Q: What's your aftersale service?
A: We have a very complete processing system of aftersales service. We offer different warranty time for different components. After you receive all products from us, we will offer you a whole set of aftersales service. Usually our products'  guarantee is one year. Based on different situation various solutions & compensation will be supplied to you.
We promise both our service and attude will- definitely win your satisfaction.

10.Q: Do you prodvide accessories?

A: Based on different products, we have different kinds of accessaries, please contact with us directly.